How Business Reviews Shape AI Overviews

If your business has a solid reputation but is barely getting any online reviews, Google might be passing you by.

Thanks to the rollout of Google’s AI Overviews (AIOs), the search game has changed. It’s no longer just about star ratings or showing up in the map pack. It’s about being referenced, reviewed, and recognised in the summaries that Google generates right at the top of the search results.

In this article, we’ll break down why your reviews are now doing more than building trust, and how they’re helping Google decide if you even deserve a seat at the (AI) table.

Reviews Are Now A Visibility Signal

We’ve known for years that reviews influence conversions. But now, they also influence discovery.

Google’s AI Overviews pull in data from multiple sources, including your website and Google Business Profile. They scan the web for signals of credibility, and reviews are front and centre. These include reviews that are recent, detailed, and spread across multiple platforms.

If your business is reviewed often, and those reviews reflect real and recent experiences, then you’ve got a shot at being included in AI-generated search results.

Unfortunately, if your reviews are stale, sparse, or one-dimensional, then you’re at risk of getting skipped by Google.

Recency & Relevance Matter

You might think your glowing 5-star reviews from last year still carry weight. To a certain degree, they still do. However, both customers and Google care more about what’s happening now.

AI Overviews tend to favour businesses that consistently get feedback. But, aside from recency, relevance also plays a vital role in your business’ AI-supported visibility. 

Through Google’s own filters, such as “Most Relevant”, a 6-month-old review that hits the right keywords may get prioritised more than a newer one that doesn’t.

Real Reviews Beat Perfect Ratings

Here’s something business owners often forget: customers don’t expect perfection.

In fact, studies show that people trust businesses more when they see a mix of strong and realistic feedback. According to the Search Engine Journal:

• 73% of users won’t consider a business that has less than 4 stars
• But 69% say they’ll still interact with brands with fewer than 4 stars as long as the reviews left by customers are real and recent

These insights show that when it comes to maintaining your online image, don’t shy away from asking for reviews just because you’re afraid of getting anything less than five stars.

First-Party and Third-Party Reviews: You Need Both

First-party reviews are hosted on your own website. You control them, and you can mark them up with schema so Google’s crawlers can understand them.

On the other hand, third-party reviews are on platforms like Google or Facebook. These tend to be seen as more “independent”. They’re often the ones Google cites in AI Overviews.

To build buzz around your brand and show up in AIOs, it’s important to maintain both first-party and third-party reviews. That’s because the reviews on your site help with SEO. Meanwhile, external reviews build trust and diversify your online presence. 

Together, they’re a powerful combo.

Google’s AI is Looking Beyond Google

A study revealed that over 60% of citations in AI Overviews come from non-Google sources. That means Google’s AI is pulling from Reddit threads, community forums, industry blogs, Facebook comments, and other platforms where real people are talking about your business.

If your online footprint lives only on Google, you’re missing huge opportunities to be discovered. It’s time to start showing up in the places your customers hang out. Think of it as building your digital reputation, one comment or mention at a time.

Replies Matter Too (More Than You Think)

Aside from showing good customer service, responding to customer reviews also builds your visibility.

Here’s why:

• People engage more with listings that have active review responses
• Google sees this engagement and may reward it with better local rankings
• Review replies can add context, address concerns, and increase trust

More importantly, thoughtful replies (not cookie-cutter responses) help deepen the content on your listing, which is another factor that can boost your Google rankings.

So, What Should You Do Now?

Here’s how to keep your business competitive in this AI-powered era:

For Local SEO

• Keep your Google Business Profile updated
• Ask for reviews all the time, not just after big campaigns
• Respond to every review, especially the negative ones

For AI Overview Inclusion

• Add reviews to your website using schema markup
• Encourage reviews on other platforms
• Show up on forums, local blogs, and community news
• Use images and detailed review content whenever possible

Final Word: Your Reviews Are Ranking You Now

Online reviews have always influenced how customers feel about your business. Now, they influence how Google sees your business, too.

If you want to stay visible in search and be included in the AI-driven results that are already changing how people find local businesses, reviews can’t be an afterthought. They should be part of your new content strategy. 

At Digital Marketer Bee, we help local businesses build smart, scalable digital strategies, including review generation that supports your SEO goals. 

If you’re ready to strengthen your online reputation and be seen in all the right places, get in touch with us today.